SUBSCRIPTION: Use the latest technology!
CodeGear subscription is available in conjunction with any CodeGear software license purchase.
Subscription will provide you with support and access to all product updates and upgrades released during the term of the agreement!
There are three levels of Subscription:
The base level annual
agreement
- 3 incidents annually per covered CodeGear Product License
- Access to all product updates and upgrades released during the term of
the
agreement
- Product updates and upgrades delivered by electronic transfer or on CD-ROM
- Phone access to the CodeGear Support Center during regional business hours
- Access to the CodeGear online knowledgebase
- Online support incident submittal and tracking; full access to Support Online
- The support elemenent of the service is provided until the predefined number of
incidents has been used or 12 months have elapsed,
whichever comes first.
The
maintenance element of the service is always provided for the full 12 months
Advantage
The medium level annual agreement for Support and Maintenance. Service features are:
- Unlimited incidents for the covered CodeGear Product(s)
- Access to support for up to two Authorized Contacts
- Access to all product updates and upgrades released during the term of the agreement
- Produc updates and upgrades delivered by electronic transfer or on CD-ROM
- Phone access to the CodeGear Support Center during regional business hours
- Access to the CodeGear online knowledgebase
- Online support incident submittal and tracking; full access to CodeGear Support Online
Premium
The highest level annual agreement for Support and Maintenance. Services features are:
- Unlimited incidents for the covered CodeGear Product(s)
- Access to support for up to five Authorized Contacts
- Access to all product updates and upgrades released during the term of the agreement
- Product updates and upgrades delivered by electronic tranfer or on CD-ROM
- Phone access to the CodeGear Support Center during regional business hours
- Access to the CodeGear online knowledgebase
- Online support incident submittal and tracking; full access to CodeGear Support Online
- Highest priority for submitted support incidents
- Critical failure support, whereby a patch may be provided to the customer for critical situations
where a deployed system is inoperable
- Defined response time goals, linked to the support incident's severity
Add-on services for Premium
The following services are available, for an additional fee, as add-on services to a Premium agreement:
- 24x7 Emergency Support
For more detailed information
contact us at +31 23 542 22 27 or per e-mail operations@barnsten.com